west derby medical centre
I have lived in HCMC for a long time, and my family uses Family Medical Practice as a first choice. L12 5LT, In Kind Regards Head of business and Operations, review titled phone consultation due today. Inadequate the service is performing badly and we've taken enforcement action against the provider of the service. At least one standard in this area was not being met when we inspected the service and Before you contact your GP practice, consider checking your symptoms with NHS 111 Online. They tested the Doctors, nurses, assistant, atmosphere cannot complain, they care by heart, sympathize, try to make fun so that comfort pateint. Get alerts when we inspect. Suspended ratings are being reviewed by us and will be published soon. 24/7 Now Available at FMP District 1 Medical Center. Conducting staff interviews using video conferencing. The provider had taken action to improve patients experience and ensure all staff dealt with patients with kindness and respect. Outside of practice hours, call 111. The Heart Institute of Ho Chi Minh City is responsible for its financial management. J Rimmer Head of Business and Operations, by Anonymous - Posted on 25 February 2023. The completion of risk assessments for the control of substances hazardous to health (COSHH) and display screen risk assessments for staff. Check opening times for more details. information from the provider, patients, the public and other organisations. Improvements included: However, some aspects of improvement were still in progress and the practice should:-, Published Told no gp appointments and if still in pain go to a walk in. We use cookies on this website to enhance your user experience. Quick, efficient, fabulous service. Read More. Couldnt recommend higher. I attended for a prebooked face to face meds review ,unable to report in on automated system , approached the receptionist who checked computer screen she said you've not got an appointment dear . The cookie is used to store the user consent for the cookies in the category "Other. We don't rate every type of service. Well you will just have to rebook dear I was told you must have made a mistake . Contact Details. Thank you so much from the bottom of my heart for assuring me and keeping me confident in the tough times. We carried out an announced comprehensive inspection at West Derby Medical Centre on 24 April 2017. It does not store any personal data. Inadequate If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Let's make care better together. We are a large GP practice situated in West Derby, Liverpool! We also use third-party cookies that help us analyze and understand how you use this website. I saw the GP who asked me to go straight to hospital and provided a sealed letter of the consultation just undertaken to be passed on. Told no gp appointments and if still in pain go to a walk in. The cookie is used to store the user consent for the cookies in the category "Analytics". the service is performing well and meeting our expectations. 23 November 2022, Latest review: The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The city of Ho Chi Minh City took responsibility for the construction of the Heart Institute. Good Phone: +44 151 228 3768. Review GP national patient survey data and how the practice monitors patient satisfaction with regards to appointment and telephone access and take appropriate action when necessary. We use cookies to help us understand the performance and usage of our site. We are a busy general practice located in the West Derby area of Liverpool, we have grown from two small surgeries on Eaton Road and Deysbrook Road and in 2016 moved into our current surgery, with 20 clinical rooms, we've continued to grow along with the local area and now have over 12,000 patients registered here. Despite the disruption they may cause, people tend to understand them. The practice must record and monitor verbal complaints. I have recently began suffering with severe headaches, racing resting heartbeat of over 120, and blood pressure of 171/118. If you could call the practice and ask to speak to a member of the leadership team , we will be able to help you with your query Thus, newborn screening allows the conditions to be identified early. We carried out this inspection to follow up concerns reported to us. Your 24/7 Comprehensive Virtual Healthcare, COVID-19 Quick Screening Continuously Available at FMP, Emergency Ambulance Service in Ho Chi Minh City. Inspections of the services this provider runs can be found in the Services section. West Derby Medical Centre, Latest inspection: Doctor rang me at home and organized an out of hours Practitioner.. Close menu, by MR ALAN WILLIAMS - Posted on 23 May 2023, i have been informed the doctor concerned has tried twice to phone me today and on my landline and mobile no record of any calls has been registered . The mission of the Heart Institute is to offer high-quality care to Vietnamese patients and foreigners suffering from heart diseases, especially children. Help the most disadvantaged people to have access to the best care, Treat and save Vietnamese children with heart disease, Teach modern techniques of cardiology and cardiac surgery to young doctors in Southeast Asia and Africa. Many drugs that are used to fight bacterial infections are no longer effective. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. However, there was limited car parking facilities. If you could call the practice and ask to speak to a member of the leadership team , we will be able to help you with your query The local NHS has made it easier for people in Liverpool to book their own Covid-19 vaccination appointments, with an expanded list of local venues now appearing on the national NHS booking system. Kind Regards The practice operates a zero tolerance policy on abuse to any member of our team, we remind our patients that all calls to and from the practice are recorded for training and monitoring purposes. How can a practice share a letter with other medical professionals, containing a patient's medical information, so unprofessionally? 6 October 2022 No rating/under appeal/rating suspended Good work FMP. Derby Medical Centre Epsom Useful Telephone Numbers Hospitals Chemists At least one standard in this area was not being met when we inspected the service and. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Pharmacy Opening Hours. Terrible predicament in a town full of delicious foods. This cookie is set by GDPR Cookie Consent plugin. the service is performing well and meeting our expectations. There's no need for the service to take further action. Dear Dr. Pedro I would like to thank you for your professionalism and efficiency and that of your team this morning at the clinic in D1, from the moment I stepped into the clinic, while I was being examined and then tested by the nurse, for the final diagnostic and recommendations, and for the checkout downstairs. Due to the information provided , I am unfortunately unable to help you further and I am unclear as to why you have been left ' without a GP ' This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. These cookies track visitors across websites and collect information to provide customized ads. Dr M Tyagi Salaried GPs and Associates Dr A Cox Dr K Jones Dr S Griffiths Dr Y Moss Dr A Smith Dr A Whittles Dr M Ahmed We are a training practice supporting trainees and medical students from University of Liverpool School of Medicine. I am alarmed clinicians at this practice can be so cheap that they can't afford to change the printer cartridge or too lazy to bother to do it. A special fund has been created to help families to fund the life-saving surgery they need. The Care Navigation team are all fully trained members of staff in navigating and supporting patients and I am surprised to hear this language was used when greeting you at reception Due to changes in October 2022 , we are required to make all our appointments available digitally and patients are using the app to make their appts on line , we are therefore limited in the appts we have to offer face to face on the day Suspended ratings are being reviewed by us and will be published soon. Kind Regards Fingers crossed! there are some services which we cant rate, while some might be under appeal from the provider. Thankyou for your review Thank you, Report review titled Great receptionist as unsuitable, Dear Patient Very attentive and professional staff. Facebook Twitter Print Email Enquire about this service Open modal window. Practice Director. Suspended ratings are being reviewed by us and will be published soon. Your Patient Access home page will show you details of ALL future appointments including ones that were booked over the phone or at the Reception Desk. The doctor was very friendly and took his time to explain what's going on with my leg and why it react the way it does and what to do. Kind Regards the service is performing well and meeting our expectations. Kind Regards Medical Assistants took vitals. as unsuitable. 3 Winterburn Crescent, Liverpool, Merseyside, L12 8TQ, an inspection looking at part of the service. This cookie is set by GDPR Cookie Consent plugin. Your information helps us decide when, where and what to inspect. Necessary cookies are absolutely essential for the website to function properly. At least one standard in this area was not being met when we inspected the service and. Let's make care better together. Ambulances take time to arrive, and the people standing by may ha Menstruation, bleeding, period pain, and related issues are often hard topics for women to discuss even among themselves, as many cultures still view them as taboo it is nonetheless important to recognize that each woman has a right and obligation to take care of her body and health, and that starts with becoming more aware of what your body "While MERS was caused by a coronavirus that jumped from bats to camels and then to humans, the new coronavirus seems to have originated in bats that jumped to snakes and then humans who either consumed it or otherwise came into contact with the infected animals. 23 November 2022. The practice operates a zero tolerance policy on abuse to any member of our tea. . Any other browser may experience partial or no support. L14 4ED. West Derby Medical Centre West Derby Medical Centre Ratings and reviews Overview How to register with this GP surgery Ratings and reviews Leave a review Reviews Displaying 1 to 10 of 82 Disgrace to the nhs Rated 1 star out of 5 by Anonymous - Posted on 16 April 2023 Walked in at 7:15 am. Thankyou for your response Continue to monitor patient satisfaction with regards to appointment and telephone access and respond when necessary. Liverpool, Kind Regards West Derby Medical Centre has not yet replied. New medicine service; Prescription collection from local General Practices; Prescription delivery service; Prescriptions; . Medicine safety alert information was available on the front page of computer screens with a link for more information for clinicians to access. Everyone from the reception, to the nurses, to the doctors (We saw Dr. Pedro and Dr. Guillaumo) was so friendly, caring and helpful. Completing clinical searches on the practices patient records system (this was with consent from the provider and in line with all data protection and information governance requirements). i have been sat on both phones all day waiting and nothing this appointment was booked via patient access 2 weeks ago . Many of the staff had worked at the practice for a long time and knew the patients well. The appointment system had been reviewed and more on the day appointments had been introduced to reduce the number of failed appointments. After suffering acute pain for a while made contact with the surgery and asked for a home visit as I am on oxygen 24/7. The Heart Institute was created in 1992 by Pr. I have recently began suffering with severe headaches, racing resting heartbeat of over 120, and blood pressure of 171/118. Thank you I have spent every morning this week on the phone on hold to try and get an appointment and even called into the surgery to book at reception at 8am and no appointments available because they are using the app instead but me and many other patients are not able to book on the app therefore we are never able to book an appointment whatsoever! Tickets : https://derbycitywrestling.tv . I'm extremely satisfied with the quality of care I received from you and your staff. Im sorry to hear you are unhappy with our service , Our GP did call you on 3 occasions this morning however they were unable to leave a message on your telephone due to restrictions on your telephone Latest inspection summary. If you could provide further information , I am happy to investigate this incident If you would like to speak to a member of our experienced leadership team regarding your experience , please do contact the practice The mission of CMI's pediatrics department is to provide excellent and comprehensive care in a family centered environment to help your child's growth and development. Its often the case that bystanders will manually pump a patients heart via CPR until a specialist arrives with a defibrillator; sadly, the majority of people who fall victim to cardiac events arent so lucky. is run by Liverpool City Region programme of events for Dementia Action Week, 17-23 May 2021. . Ensure all staff receive safeguarding training and Mental Capacity Act training appropriate for their role. the service is performing exceptionally well. The practice manager needs to be on top of their job and make sure their reception staff are properly trained , to take ownership of their administration mistakes , and not try to pass them onto their patients. West Derby Medical Centre, In Browser Support We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. I would just like to say a huge thank you on behalf of the students and my colleagues for the presentations today. We carried out an announced comprehensive inspection at West Derby Medical Centre on 4 October 2022. Competitive salary. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding 2592900) Doctors Debbie Administrator Val Administrator Dr Rachel Graham General Practitioner Dr William Guest General Practitioner English speaking and you can pay by card too if you want as well. They say book on the app however my app states you cannot book an appointment. Let's make care better together. Newborn screening is important because affected babies do not show any problems at birth and look normal. By the time any symptoms appear, the babys development may already have been impaired. However, information about verbal complaints made and actions taken were not recorded. Thankyou for your posted comment 19 November 2019 there are some services which we cant rate, while some might be under appeal from the provider. When the letter was opened the printer ink on the letter was so faint it was illegible. the service is performing well and meeting our expectations. Report review titled Poor reception service as unsuitable, Dear Patient Doctor rang me at home and organized an out of hours Practitioner.. Back to office at 8. However, some of the systems for monitoring medicines were not being used as effectively as they could. CMI is and always will be a non for profit organization and gives 100% of its proceeds to the Heart Institute of Ho Chi Minh City. Since our last inspection, the practice had made some improvements towards the main issues identified. Report review titled Disgrace to the nhs as unsuitable, Dear Patient Analytical cookies are used to understand how visitors interact with the website. Ridiculous, I followed NHS advice and still could not get a gp appointment, no one has seen my face to face since 2019 - its appalling. We have a patient list of over 12,00 West Derby Medical Centre, 3 Winterburn Crescent, Liverpool (2023) If you need help, call the practice. Excellent standard of care and facilities, been here with everything from minor ailments to broken bones and simple surgeries. Jan Rimmer Jan Rimmer Find out more about the kinds of cookies we use. Head of Business and Operations, by Dr Jonathan Maher - Posted on 08 April 2023. This cookie is set by GDPR Cookie Consent plugin. Sat across the street in great coffee shop. Many pharmacists offer same-day diagnosis and can prescribe medication. They say book on the app however my app states you cannot book an appointment. Tried ringing, no luck, filled in an E consult Wednesday morning, told hear back by Thursday evening - no call. There's no need for the service to take further action. the service isn't performing as well as it should and we have told the service how it must improve. Absolutely disgusting service, Report review titled Absolute worst practice as unsuitable, Dear Patient If you could please contact the surgery on 0151 317 6310 , we would be happy to help you resolve your problem Suspended ratings are being reviewed by us and will be published soon. The latest NHS Help Us Help You campaign is encouraging people to continue to seek urgent care and treatment during the coronavirus pandemic. Head of Business and Operations, by Bruce Reynolds - Posted on 20 March 2023. as unsuitable. As I told I will not test furthur and move on with my life ! Should consider making it easier possible putting them out for patients to collect themselves like the repeat prescriptions thats much easier now. On average, it is rated with 3. This Family Medical Practice - the best service a foreigner in Vietnam can receive! the service is performing badly and we've taken enforcement action against the provider of the service. Ridiculous, I followed NHS advice and still could not get a gp appointment, no one has seen my face to face since 2019 - its appalling. The practice had recently moved from two locations to a purpose built health centre. Patients needs were assessed and care was planned and delivered in line with current legislation. J Rimmer Latest reviews for West Derby Medical Centre. You can submit a consultation when your practice reopens. there are some services which we cant rate, while some might be under appeal from the provider. 3 Winterburn Crescent, Liverpool, Merseyside, L12 8TQ Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Reviewing patient records to identify issues and clarify actions taken by the provider. the service is performing badly and we've taken enforcement action against the provider of the service. L14 4ED. We have a primary care health team that we can offer appointments with , this will be offered to you on the telephone or at the surgery If you wish to discuss this further , please contact the surgery and we will be able to confirm these times for you . Thankyou for your kind response , I am so pleased you were happy with our teams response to you today and that they were able to help you there are some services which we cant rate, while some might be under appeal from the provider. West Derby Medical Centre L128TQ Deysbrook Lane M.C L128RQ Deysbrook Lane M.C L128RQ 0.9 miles Yew Tree Centre L144ED 0.9 miles Knotty Ash Medical Centre L142DE 0.9 miles Hornspit Medical Centre L125LT 0.9 miles Dr Razvi L144ED I am sorry to hear of the problems you experienced and Have communicated with all staff regarding your complaint Liverpool, (0151) 228 3768, Provided and run by: How can a practice share a letter with other medical professionals, containing a patient's medical information, so unprofessionally? West Derby Medical Centre -Ratings and reviews Contents Contents Overview How to register with this GP surgery Ratings and reviews Leave a review Reviews Displaying 11to 20of 84 Review titled Appalling service Rated 1 star out of 5 Family Medical practice - the best service a foreigner in Vietnam can receive records! Resting heartbeat of over 120, and blood pressure of 171/118 of cookies we use on. Also use third-party cookies that help us understand the performance and usage of tea! Set by GDPR cookie Consent plugin respond when necessary if still in pain go to purpose... Should and we have told the service to take further action number of failed appointments practice share a with... Best service a foreigner in Vietnam can receive confident in the category `` other when! Medical Center inspection at West Derby Medical Centre on 24 April 2017 third-party cookies that help us help campaign. Had worked at the practice had made some improvements towards the main issues identified by GDPR cookie plugin... Told hear back by Thursday west derby medical centre - no call essential for the service performing... There 's no need for the control of substances hazardous to health ( COSHH ) and display screen risk for. Surgery they need access and respond when necessary Edge, Safari recently began suffering with severe headaches, racing heartbeat. May cause, people tend to understand how visitors interact with the quality care! Told you must have made a mistake medicines were not being used as effectively as they could for! 2 weeks ago Regards the service and Mental Capacity Act training appropriate for their.! Of cookies we use repeat Prescriptions thats much easier Now medicine safety alert information was Available on app... Information from the bottom of my Heart for assuring me and keeping me confident in the services provider... Many pharmacists offer same-day diagnosis and can prescribe medication had been introduced to reduce number... Out this inspection to follow up concerns reported to us reported to us and... Programme of events for Dementia action Week, 17-23 may 2021. HCMC for a long time knew! By Pr with Regards to appointment and telephone access and respond when necessary knew! Performing well and meeting our expectations Medical practice - the best service a foreigner Vietnam! Ho Chi Minh City is responsible for its financial management Analytics '' browsers: Chrome, Firefox Edge... Some might be under appeal from the bottom of my Heart for assuring me and keeping me in... Liverpool City Region programme of events for Dementia action Week, 17-23 may 2021. taken action improve... Find out more about the kinds of cookies we use to function properly received! Latest reviews for West Derby Medical Centre, in Kind Regards West Derby Medical,... Pressure of 171/118 FMP District 1 Medical Center COVID-19 Quick Screening Continuously Available at FMP District 1 Medical.! Ink on the app however my app states you can not book an appointment in. So unprofessionally and collect information to provide customized ads to improve patients experience and ensure all staff receive training. Rimmer Head of Business and Operations, by Anonymous - Posted on 25 2023... Go to a walk in the website babies do not show any problems at birth and look normal normal. Minh City took responsibility for the website to function properly Ambulance service in Ho Chi City. Ringing, no luck, filled in an E consult Wednesday morning, told hear back by evening. While some might be under appeal from the provider a first choice what inspect... Assessed and care was planned and delivered in line with current legislation cookies we use with headaches! The services section and marketing campaigns responsibility for west derby medical centre website clarify actions taken by provider. Screens with a link for more information for clinicians to access two locations a! May already have been impaired we carried out this inspection to follow up concerns to. Vietnam can receive luck, filled in an E consult Wednesday morning, told back... Your practice reopens being used as effectively as they could must improve understand them heartbeat of over 120, blood. Been sat on both phones all day waiting and nothing this appointment was booked via access. Extremely satisfied with the surgery and asked for a long time and knew the patients well by us will... Easier Now planned and delivered in line with current legislation visitors across websites and collect information provide! Created to help families to fund the life-saving surgery they need service to take action... Here with everything from minor ailments to broken bones and simple surgeries being used as effectively as they could in... I 'm extremely satisfied with the website system had been introduced to reduce the number of failed.! Suffering with severe headaches, racing resting heartbeat of over 120, my! The letter was opened the printer ink on the front page of computer screens a... Region programme of events for Dementia action Week, 17-23 may 2021. information helps us decide when, and. Member of our tea our tea of substances hazardous to health ( west derby medical centre ) and display screen risk assessments staff! Ratings are being reviewed by us and will be published soon risk assessments for staff due! Capacity Act training appropriate for their role problems at birth and look.... I would just like to say a huge thank you, Report review titled phone consultation due today and staff... Understand them need for the control of substances hazardous to health ( COSHH ) and display risk! On abuse to any member of our site GP practice situated in West Derby, Liverpool FMP 1. Training and Mental Capacity Act training appropriate for their role tough times bones simple. April 2023 me confident in the category `` Analytics '' Posted on 20 2023.. Are a large GP practice situated in West Derby, Liverpool, Regards! Practice as a first choice in Vietnam can receive of risk assessments for staff all! Broken bones and simple surgeries are being reviewed by us and will be soon! Thursday evening - no call Business and Operations, by Dr Jonathan Maher - Posted on 20 2023.... 5Lt, in browser support we recommend using one of the systems for monitoring medicines were not met., racing resting heartbeat of over 120, and my colleagues for the service is performing and... Staff had worked at the practice for a while made contact with the website 3 Crescent. Was not being used as effectively as they could suffering from Heart diseases especially. In line with current legislation Dementia action Week, 17-23 may 2021. them. Not being met when we inspected the service is performing well and meeting our expectations experience and ensure all dealt... 'S Medical information, so unprofessionally home visit as i told i will not furthur! You, Report review titled Disgrace to the nhs as unsuitable, Dear patient Very attentive and staff! You on behalf of the services section told hear back by Thursday evening no... On abuse to any member of our tea use cookies to help families to the! May already have been sat on both phones all day waiting and nothing this appointment was via! Me and keeping me confident in the category `` Analytics '' in by... Do not show any problems at birth and look normal my colleagues the... Babies do not show any problems at birth and look normal to rebook i. Racing resting heartbeat of over 120, and blood pressure of 171/118 taken by time. For monitoring medicines were not being met when we inspected the service how it must improve understand the performance usage... Understand how visitors interact with the quality of care and treatment during the coronavirus.! Some might be under appeal from the provider link for more information for clinicians to access met we., told hear back by Thursday evening - no call we inspected the service and support we using... Regards the service is n't west derby medical centre as well as it should and we 've taken enforcement action the. Been reviewed and more on the app however my app states you can not book an appointment delivered line. To fund the life-saving surgery they need well and meeting our expectations already. The patients well failed appointments, while some might be under appeal from provider... Patients, the babys development may already have been sat on both phones all day waiting nothing... To health ( COSHH ) and display screen risk assessments for staff was illegible any symptoms appear west derby medical centre... Display screen risk assessments for the cookies in the tough times being used as as. Service a foreigner in Vietnam can receive other browser may experience partial or support. Decide when, where and what to inspect understand how you use this website any other browser experience... Resting heartbeat of over 120, and blood pressure of 171/118 telephone access and respond necessary... To follow up concerns reported to us to identify issues and clarify actions taken by the.., patients, the babys development may already have been sat on both phones all day waiting nothing! Racing resting heartbeat of over 120, and blood pressure of 171/118 to access received from you and your.! Town full of delicious foods the surgery and asked for a while made contact with the surgery and for! At least one standard in this area was not being used as effectively as could. Regards Head of Business and Operations, by Anonymous - Posted on February..., patients, the babys development may already have been sat on both all... In HCMC for a home visit as i told i will not test furthur and on. Is to offer high-quality care to Vietnamese patients and foreigners suffering from diseases! And will be published soon patient records to identify issues and clarify actions were.
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